FAQ

SINGAPORE DELIVERY

We offer free shipping within Singapore with no minimum spend.

Upon order confirmation, we'll need up to 2 business days to process and pack your parcel. It'll then be dispatched to our local courier partners for delivery. 

INTERNATIONAL DELIVERY

We offer free international shipping with a minimum spend of SGD 200 to the following countries.

Below the minimum spend of SGD 200, a flat fee will be charged.

Country Flat Fee (SGD)  Delivery Time*
USA 20 7 to 9 working days 
UK 20 6 to 9 working days
Malaysia  10 5 to 7 working days
Brunei 15 5 to 7 working days
Hong Kong 15 5 to 7 working days
Indonesia 15 5 to 7 working days
Macau 15 5 to 7 working days
Philippines 15 5 to 7 working days
South Korea 15 6 to 7 working days
Taiwan 15 5 to 7 working days
Thailand 15 6 to 8 working days 
Australia 20 6 to 8 working days 
New Zealand 20 6 to 8 working days 
China 20 6 to 8 working days 
Japan 20 6 to 8 working days 


For countries not listed above, shipping is at the rates indicated at checkout.

*Delivery times are estimates only.

Note. Depending on the destination country, customs clearance may cause delays in final delivery.

Your order’s tracking ID (e.g SOTP1234567) can be found in the order confirmation email. 

The shipping fee paid during checkout is not inclusive of customs and import duties (duty delivered unpaid). You’ll be charged if there’s any fees involved.

Our courier partners will get in touch with you if there are any duties to be paid. In order to avoid unplanned cost, it will be good to check with your local customs office before placing an order.

If you have trouble retrieving information about your delivery, email us at hello@sotp.co with your order number and we will be happy to assist you.

RETURNS AND EXCHANGES

ORDER ISSUES

I’ve received a defective item

We strive to be stringent in our quality control and apologise if you should receive a defective item.

For online purchases: Please email us at hello@sotp.co within 14 calendar days of receiving your order with:

Your order number

The name/ product code of the defected item

Photograph of the defect

You will be reimbursed for postage for all items deemed defective, and a replacement piece will be mailed to you.  However, if the item is no longer in stock, we will issue you a store credit. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

I’ve received a wrong item/ an item is missing

We're so sorry for mixing up your order!

Please email us at hello@sotp.co within 14 calendar days of receiving your order with:

Your order number

The name/ product code of item you have ordered

The name/ product code of item you have received

Postage will be reimbursed for the postage you've incurred to return the wrong item, and a replacement piece will be mailed to you. However, if the item is no longer in stock, we will issue you a cash refund. Items returned must be unworn, unwashed, unaltered, and with their tags intact.


PAYMENT

We accept credit card and bank deposit payments. Singapore customers can pay us via PayNow using our UEN number or via internet bank transfers.  

Entity Name: AMPERS&ND PTE. LTD.
UEN: 201802089E

PROMO CODE

Please note that the welcome discount code is not applicable to sale items.

NEED MORE INFORMATION?

You can always reach us at hello@sotp.co and we'll get back to you as soon as possible. Our team works on all weekdays, excluding Singapore public holidays.